Return & Refund Policy

Last updated: 23 September 2026

At Chommie’s Choice, we want you to be happy with your purchase. If you need to return a product or there is an issue with your order, please follow the policy below.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection laws.

1. Order Cancellation

If you wish to cancel an order, the cancellation request must be made before the product has been shipped.

Please contact Chommie’s Choice as soon as possible after placing your order and provide your order number and the reason for cancellation.

If your cancellation request is received and accepted before the product is shipped, we will cancel the order and, where applicable, issue a refund to the original payment method.

Cancellation After Shipment

Once a product has been shipped, the order can no longer be cancelled through the cancellation process.

If you wish to return a product after it has been shipped, you must instead follow the Return Procedure outlined below.

2. Return Period

Eligible products must be returned to Chommie’s Choice within 14 calendar days from the date of delivery.

The customer is responsible for ensuring that the product is returned within this 14-day period.

Returns requested or sent after the 14-day return period may not be accepted, except where a different period or remedy is required by applicable law.

3. Conditions for Returns

To be eligible for a return, the product should generally:

• Be unused and in its original condition.

• Be returned with its original packaging, where applicable.

• Include all accessories, parts, manuals, tags, and other items supplied with the product.

• Not have been damaged through misuse, negligence, improper handling, or unauthorised modification.

• Be returned within 14 calendar days of delivery.

Certain products may be subject to additional return restrictions due to their nature, hygiene requirements, safety considerations, or applicable law.

4. Change-of-Mind Returns

Where a product qualifies for a change-of-mind return, the customer must contact Chommie’s Choice within the applicable return period and return the product in accordance with this policy.

The customer is responsible for the return shipping fee for a change-of-mind return.

The original delivery fee may also be non-refundable where applicable.

The product must meet the return conditions described in this policy.

5. Faulty, Damaged or Incorrect Products

If you receive a product that is:

• Faulty or defective;

• Damaged when delivered;

• Different from the product you ordered; or

• Missing an important component,

please contact us as soon as possible after receiving your order.

Please provide your order number and clear photographs or video showing the problem so that we can assess the issue.

If the problem is confirmed to be the responsibility of Chommie’s Choice, the supplier, or our fulfilment process, you will not be responsible for the return shipping fee.

Depending on the circumstances and applicable law, we may arrange a replacement, repair, exchange, refund, or another appropriate remedy.

6. Return Shipping Fees

Unless the issue with the product is the fault of Chommie’s Choice or another party responsible for fulfilment, the customer is responsible for the cost of returning the product.

This includes approved change-of-mind returns and other returns where the customer is responsible for the reason for the return.

If the product is confirmed to be faulty, damaged, incorrectly supplied, or otherwise the responsibility of Chommie’s Choice, we will assess the appropriate return-shipping arrangement.

7. Return Procedure

Before sending a product back, you must contact Chommie’s Choice and request return instructions.

Your return request should include:

• Your full name

• Order number

• Email address or telephone number used when placing the order

• Product you wish to return

• Reason for the return

• Photographs or video, where relevant

Do not send a product back without first contacting us.

Once your return request has been reviewed, we will provide the appropriate return instructions.

The customer is responsible for ensuring that the returned product reaches us safely.

We recommend using a tracked delivery service and keeping proof of postage until the return has been completed.

8. Return Inspection

Once we receive the returned product, it will be inspected to determine whether it meets the applicable return conditions.

If the return is approved, we will process the applicable refund, replacement, exchange, or other remedy.

If the product does not meet the return conditions, we may reject the return where permitted by applicable law.

9. Refunds

If a refund is approved, it will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Chommie’s Choice does not control processing times imposed by third-party financial institutions.

10. Delivery Fees and Refunds

Unless required by applicable law, original delivery charges may not be refundable for change-of-mind returns.

Where a product is confirmed to have been faulty, damaged, incorrectly supplied, or otherwise the responsibility of Chommie’s Choice, the applicable refund or remedy will be handled in accordance with applicable law.

11. Exchanges and Replacements

Where appropriate, Chommie’s Choice may offer an exchange or replacement instead of a refund.

Exchanges and replacements are subject to product availability.

If the same product is unavailable, we may offer an alternative remedy in accordance with applicable law.

12. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, personalised nature, or applicable legal restrictions.

Where applicable, product-specific return conditions will be communicated on the relevant product page or before purchase.

Nothing in this section limits any mandatory consumer rights under applicable South African law.

13. Products Damaged Through Customer Use

A return may be refused where a product has been damaged as a result of misuse, negligence, improper installation, improper handling, unauthorised modifications, or failure to follow applicable product instructions.

This does not affect any rights the customer may have where the product was inherently defective or otherwise covered by applicable consumer protection law.

14. Late Returns

Products must generally be returned within 14 calendar days of delivery.

If you contact us after the applicable return period has expired, the return may not be accepted unless a different remedy or period is required by applicable law.

15. Consumer Rights

Chommie’s Choice respects the rights of customers under applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 (CPA).

Nothing in this Return & Refund Policy is intended to remove, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded or limited.

Where this policy conflicts with a mandatory requirement of applicable law, the applicable law will take precedence.

16. Contact Us

If you have questions about a return, refund, exchange, or cancellation, please contact Chommie’s Choice using the contact details provided on our website.

When contacting us about an order, please include your order number so that we can assist you as efficiently as possible.