Shipping Policy

Last updated: 23 September 2026

At Chommie’s Choice, we aim to make your shopping experience as simple and convenient as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Locations

Chommie’s Choice currently ships orders to addresses within South Africa, unless otherwise stated on the product page or at checkout.

Availability of delivery may vary depending on the product, supplier, courier service, and delivery location.

2. Order Processing

Orders are processed after successful payment has been received.

Please allow 7-11 business days for your order to be processed and prepared for dispatch.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing times may vary depending on product availability and fulfilment requirements.

3. Delivery Times

Once your order has been dispatched, delivery times will depend on your location and the courier service being used.

Estimated delivery times will be displayed at checkout where applicable.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including:

• Courier delays

• Public holidays

• Severe weather

• Incorrect or incomplete delivery information

• High-volume periods

• Remote-area deliveries

• Supplier or fulfilment delays

• Unforeseen logistical or operational issues

We will make reasonable efforts to ensure your order reaches you within the estimated delivery period.

4. Shipping Fees

Shipping fees will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

• Your delivery location

• The size or weight of the order

• The product being purchased

• The courier service used

• Current shipping promotions

Where a product qualifies for free shipping, this will be clearly indicated on the product page, cart, or checkout.

5. Order Tracking

Where tracking is available, tracking information may be sent to the email address or contact details provided when placing your order.

Please allow some time for tracking information to become active after your order has been dispatched.

Chommie’s Choice is not responsible for delays caused by the courier after the order has been handed over for delivery, but we will make reasonable efforts to assist customers with tracking enquiries.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that your:

• Full name is correct

• Street address is correct

• Suburb is correct

• City/town is correct

• Postal code is correct

• Contact number is correct

Chommie’s Choice is not responsible for delivery delays, additional delivery charges, or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If you notice that your delivery information is incorrect, please contact us as soon as possible.

7. Failed or Missed Deliveries

If a courier attempts delivery and nobody is available to receive the package, the courier may make another delivery attempt or provide instructions for arranging collection or redelivery.

Additional delivery charges may apply where a delivery fails because of:

• An incorrect address

• An incomplete address

• An incorrect telephone number

• Nobody being available to receive the order

• Failure to respond to courier delivery communications

• Refusal to accept the package

Any additional charges will be communicated to the customer where applicable.

8. Delayed Orders

Although we work with delivery partners to ensure orders are delivered as efficiently as possible, delivery delays can occasionally occur.

If your order has exceeded the estimated delivery timeframe, please contact us with your order number so that we can investigate the status of your shipment.

We will make reasonable efforts to assist you in locating delayed shipments.

9. Lost or Missing Packages

If your order is marked as delivered but you have not received it, please contact Chommie’s Choice as soon as possible.

We may need to contact the courier or fulfilment provider to investigate the delivery.

Customers may be asked to confirm their delivery details or provide additional information to assist with the investigation.

10. Damaged Packages

Please inspect your package when it arrives.

If your order arrives visibly damaged, please take clear photographs or video of the packaging and product before disposing of any packaging materials.

Contact Chommie’s Choice as soon as possible with:

• Your order number

• Photos or video of the damage

• A description of the issue

We will assess the situation and determine the appropriate solution in accordance with our Return & Refund Policy and applicable South African consumer protection laws.

11. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and, where applicable, photographs of the items received.

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable solution.

12. Multiple Products in One Order

If your order contains multiple products, your items may occasionally be shipped separately.

This may happen when products are fulfilled from different locations or suppliers.

If items are shipped separately, you may receive more than one tracking number or delivery.

You will not necessarily be charged additional shipping fees solely because an order is split into multiple shipments, unless otherwise stated at checkout.

13. Supplier and Fulfilment Delays

Because Chommie’s Choice offers a variety of products, some products may be fulfilled through different suppliers or fulfilment partners.

This may occasionally result in different processing or delivery times between products.

If a significant delay affects your order, we will make reasonable efforts to keep you informed.

14. International Shipping

Unless specifically stated otherwise, Chommie’s Choice does not currently guarantee international delivery.

If international shipping becomes available, applicable shipping fees, delivery estimates, customs requirements, duties, taxes, and other charges will be communicated where applicable.

15. Customs, Duties and Additional Charges

For international orders, where available, the customer may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

Chommie’s Choice is not responsible for charges imposed by customs authorities or other government agencies.

16. Public Holidays and Peak Periods

Orders may take longer to process or deliver during public holidays, promotional periods, festive seasons, sales events, or other periods of unusually high order volume.

We appreciate your patience during these periods.

17. Delivery to Remote Areas

Certain areas may require additional delivery time or may be subject to additional courier charges.

If additional charges apply to your delivery location, we will communicate this where possible before the order is fulfilled.

18. Risk and Responsibility During Delivery

Once an order has been handed to the designated courier or delivery provider, delivery is subject to the courier's transportation process.

However, nothing in this policy is intended to exclude or limit any rights or protections available to customers under applicable South African law.

19. Changes to This Shipping Policy

Chommie’s Choice reserves the right to update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

20. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact Chommie’s Choice using the contact details provided on our website.

When contacting us about an order, please include your order number so that we can assist you as efficiently as possible.

We appreciate your support and look forward to delivering your Chommie’s Choice order to you.